Tuesday, April 23, 2024

Community Satisfaction Survey to Help OPP Assess Service To Ontarians

A Community Satisfaction Survey is being distributed to residents in select locations across West Region to solicit public opinions about the services Ontario Provincial Police (OPP) detachments deliver to communities throughout the region.

The Community Satisfaction Survey is a voluntary, mixed-method survey conducted with members of the public (aged 16 years and older) living in randomly selected households in areas policed by West Region detachments. The survey takes about 10 minutes to complete and is strictly voluntary.

Selected households will be mailed a survey invitation letter that will provide a web address and unique code for completing the survey online. The letter will also provide potential respondents with a toll-free 1-800 number if they wish to complete the survey over the phone with an interviewer. Some selected households may receive calls from the survey vendor to collect feedback.

Those willing to participate in the survey will be asked about issues such as community security, perceptions of crime and youth issues in the community, OPP presence in the community, service delivery and even how the OPP investigates crime and enforces the law.

The information provided by those surveyed is being collected by a research consultant, R.A. Malatest & Associates Ltd., which has been retained by the Ministry of the Solicitor General. The information is treated confidentially and the names, telephone numbers, and addresses of those surveyed will not be included in the survey results provided to the OPP.

Once the survey is complete, the results will be used in the OPP’s Business and Action plans, as well as the Annual Report. The information will also be useful in helping OPP’s West Region set out goals and objectives to improve on the services it delivers to communities across the Region.

The West Region detachment surveys have been sent out by mail. Data for the annual Provincial Community Satisfaction Survey will also be collected during this time period. You can find more information at www.opp.ca/communitysurvey

The Ontario Provincial Police would like to thank those who participate in the Community Satisfaction Survey and who take the time to help the OPP in its vision of ‘Safe Communities…A Secure Ontario’,” said the OPP.

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